Shipping
For in-stock U.S. orders, estimated delivery is 7–14 business days from order confirmation.
| Stage | Estimate |
|---|---|
| Order processing to dispatch | 1–2 business days |
| Tracked transit after dispatch | 6–12 business days |
| Total from confirmation to delivery | 7–14 business days |
These are estimates. Carrier delays, address issues and customs can affect arrival. Custom and embroidered orders require a separately confirmed timeline.
U.S. standard shipping is free over $50; below the threshold, the standard rate is $10. Checkout shows the applicable shipping charge for your order and destination.
Looking for a return or size exchange? Go to Returns & Exchanges.
Planning an order around a deadline
Quick answer: how does the shipping timeline work?
“Ships in two days” and “arrives in two days” are different statements. Read an online scrub order as a sequence.
| Stage | What the current policy says | What the buyer should record |
|---|---|---|
| Order confirmation | The order has been received | Order number, items, sizes, color, address, required date |
| Dispatch | In-stock orders normally leave in 1–2 business days | Dispatch date and whether every item was in stock |
| Transit | In-stock U.S. orders are currently estimated at 6–12 business days after dispatch | Carrier, tracking number, first scan, current status |
| Arrival | Published in-stock U.S. total is 7–14 business days from confirmation | Actual delivery date and package condition |
| Custom production | Custom and embroidered pieces currently take about 2–3 weeks before the order is complete | Proof approval, production start, dispatch estimate, transit estimate |
| Return decision | Eligibility depends on item condition, personalization, reason, and order type | Delivery date, try-on date, photos, policy version, support contact |
Weekends and holidays are not business days. A carrier scan can also lag behind the physical package. Count from the correct event and use the tracking history rather than adding every number to the order date without context.
Seven checks before ordering scrubs for a deadline
1. Separate in-stock from made-to-order items
Open every product selector. A product page can exist while one color/size combination is unavailable. If the cart includes embroidery, printing, customization, or a made-to-order item, ask for the production estimate before using the in-stock timeline.
For a mixed cart, plan around the slowest line unless the seller confirms a split shipment in writing.
2. Work backward from the required arrival date
Name the date the order must be usable, not merely delivered. Leave time for a clean fit check and a size correction before a placement start, new job, team launch, or gift date.
Do not turn the far end of a published window into your ordering date. Carrier, address, weather, customs, stock, and approval changes can consume the margin.
3. Verify the address before payment
Check recipient name, unit or apartment, street, city, state or province, postal code, country, phone, and any receiving-desk instruction. Save the checkout confirmation.
If an address changes after the order, contact support immediately. A request is not the same as a confirmed reroute; record the written response.
4. Know when tracking should appear
The current policy says tracking is emailed within 24 hours of dispatch. Dispatch is the trigger—not the original order time.
If no message appears, search spam, verify the checkout email, and ask support for the carrier and tracking number. Save screenshots of unusual scans such as label-created-only, delivery exception, return to sender, or delivered-but-missing.
5. Price shipping and border charges separately
For orders shipped within the United States, the published terms are free shipping over $50 and a flat $10 below $50. Canada is currently USD $12, free over $85. Confirm the live cart because thresholds and rates can change.
Import duties, VAT, GST, brokerage, and handling depend on destination and order value. If a charge is not collected at checkout, a carrier or authority may request it before delivery. A shipping fee and an import charge are different costs.
6. Keep the first try-on reversible
For an ordinary size or preference decision, keep tags and packaging, and do not wear the item to work, wash it, alter it, or personalize it. Use the scrub size chart and under-scrubs guide to run the size, layer, movement, shoe, and lighting checks while the item remains in return condition.
LumiScrubs’ current policy gives eligible non-personalized items 30 days when they are unworn, unwashed, and in original packaging. For ordinary personal-reason returns, the customer pays return shipping. Eligible first-order U.S. size exchanges are an exception: we cover the arranged standard return and replacement shipping for one apparel item or set. Read the first-order size-exchange conditions. Read the full current terms before sending anything back.
7. Match the remedy to the problem
A wrong size, change of mind, wrong item, defect, transit damage, lost package, and late arrival are not the same case. Contact support with the order number, photos when relevant, the requested remedy, and the date.
Personalized items are final sale unless defective. Custom team-order returns and exchanges follow the written team-order agreement rather than the consumer page. Do not personalize or approve a team production run until the applicable terms are clear.
For a construction or workmanship defect, review the Warranty & Product Claims terms before choosing the return route; normal wear, stains, abrasion, and improper-care damage are not treated as covered defects.
Current U.S. and Canada shipping snapshot
The following is a dated summary of published terms, not a promise that every package will hit the same day.
| Destination/order | Current published charge | Current published timing or boundary |
|---|---|---|
| U.S., order over $50 | Free | In-stock: 7–14 business days from confirmation |
| U.S., order under $50 | Flat $10 | In-stock: same published 7–14-business-day window |
| Canada, order under $85 | USD $12 | Typical international transit: 10–20 business days after dispatch |
| Canada, order over $85 | Free | Typical international transit: 10–20 business days after dispatch |
| Custom or embroidered item | Confirm in quote/cart | About 2–3 weeks production; transit follows |
All prices and payments are currently stated in USD. Delivery estimates do not remove the buyer’s responsibility to confirm destination-specific taxes, duties, and carrier charges.
Two current set examples above the U.S. threshold
Both examples currently list at $64.90, above the published $50 United States free-shipping threshold. Confirm the final cart, stock, address, and delivery estimate; the product price does not prove the arrival date.
| Product | Current configuration | Shipping decision still required |
|---|---|---|
| Women’s Core Scrub Set | $64.90 top-and-pant set; V-neck top; straight-leg pant; separate top/pant size selectors | Verify exact variant stock and the live cart’s shipping line |
| Women’s Motion Scrub Set | $64.90 top-and-pant set; coordinated top; tapered cuffed jogger; separate top/pant size selectors | Verify exact variant stock and the live cart’s shipping line |
Core image: the front view shows the V-neck, visible top pockets, straight-leg outline, and ankle slits. It does not prove stock, shipping speed, fit, movement, opacity, comfort, or durability.
Motion image: the front view shows the neckline, short sleeves, visible top pockets, tapered leg, and cuff. It does not prove stock, shipping speed, fit, movement, opacity, comfort, or durability.
If the current timeline leaves enough room for delivery and a reversible fit check, browse the current LumiScrubs catalog.
Frequently asked questions
Does dispatch mean my order has arrived?
No. Dispatch means the parcel has left the seller or entered the carrier route. Transit and delivery happen afterward. Use the first carrier scan and current tracking status.
How can I tell whether shipping is free?
Check the current destination, merchandise total, exclusions, and shipping line in the final cart. A product price above a published threshold is useful evidence, but the checkout result controls the order.
What should I do if the address is wrong?
Contact support immediately with the order number and corrected address. Do not assume the change is complete until it is confirmed in writing; a dispatched parcel may no longer be reroutable.
Can a personalized item be returned for a size change?
The current policy treats personalized items as final sale unless defective. Complete the clean fit trial and read the applicable policy before approving personalization.
What records should I keep if delivery is late or damaged?
Keep the order confirmation, policy snapshot, promised window, tracking history, delivery photo, package condition, item photos, support messages, and the remedy you requested.
