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Blank (non-customized) garments are covered by a 30-day fit trial. If they don’t work for you or your team, return them unworn with original tags (trying on at home is fine) for a full refund or exchange — no questions asked.

Custom embroidered or personalised items are produced specifically for your order and are final sale. We encourage ordering a blank sample set first to confirm sizing before committing to embroidered units.

Follow the care label — cold or warm wash below 30°C, gentle cycle, inside out, tumble dry low — and the fabric is built to hold its shape and color through working rotations.

If you ever do see severe fade, pilling, or a seam issue within 90 days, that’s covered by the construction guarantee: send a photo and we ship a replacement. You don’t ship the defective one back.

Standard U.S. delivery runs 7–14 business days. U.S. orders over $50 ship free; orders under $50 ship at a flat $10. You get a tracking email when your order ships.

Yes — international standard shipping is where available. Delivery windows vary by destination, so if your team needs gear by a firm date, message us before ordering and we will confirm feasibility first.

Most styles run XS to 3XL (a few men’s cuts start at S). Every product page lists its exact range, and the Fit & Size Help page has garment measurements you can check against a set you already own.

Blank items are covered by the 30-day fit trial, so a size that does not work can go back.

Coverage is one of the field checks every style gets before it ships — you can see the Opacity & Coverage score on each product page’s tested breakdown. The fabric is the same verified 72% polyester / 21% rayon / 7% spandex four-way-stretch blend across the line, and lighter colorways go through the same check as dark ones.

Want the details? See how every style scores in the tested guide.

Yes. LumiScrubs are engineered for the demands of clinical laundry environments. Our fabric blend is non-pilling and industrial wash safe, rated per supplier production spec for commercial laundering at temperatures up to 75 °C (167 °F) — the standard required by most hospital and dental clinic protocols.

The tightly-woven rPET construction resists fiber breakdown over repeated wash cycles, meaning color and shape retention stay consistent well beyond 100 washes in independent testing.

LumiScrubs operates a tiered discount structure for clinic and hospital accounts. Orders of 10–19 sets receive 10% off the standard list price. Orders of 20 sets or more qualify for 15% off, and our account team can discuss additional volume pricing for multi-location rollouts.

To get started, submit a quote request through the B2B Team Orders page or email us directly. The team replies personally within 12 hours, Mon-Sat.

Custom embroidery — including clinic logos, staff names, and department identifiers — requires 10–14 business days from art approval to shipment. This lead time covers digitisation, a sample stitch-out review, and production on your full order.

We recommend submitting your artwork file (vector preferred) alongside your order. Our embroidery team will send a digital proof within two business days for your sign-off before production begins.

Yes. Team pricing is based on the total set count, not per style — so 20 sets across three styles and seven sizes still price as a 20-set order.

The Team Orders page has a roster template (XLSX) that captures each staff member’s size and embroidery preference in one pass.

That is exactly what the Team Sample Kit is for — check fabric, fit, and color in hand before you outfit the whole practice. Order it from the Sample Kits page.

You send your logo file with the order; we send back a digital proof for your approval before any garment goes into production. Nothing gets stitched until you sign off.

Keep in mind embroidered and name-labeled items are made for your team and are final sale — order a blank sample first if sizing is uncertain.