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Find answers about Team Orders, Fit, Returns, and more.
B2B Team Orders
Bulk pricing, custom embroidery, and clinic-wide uniform coordination.
Learn more arrow_forwardShipping & Returns
Delivery timelines, 30-day trial window, and how to start a return.
Learn more arrow_forwardProduct Care
Industrial wash instructions, stain protocols, and longevity tips.
Learn more arrow_forwardFit & Sizing
Size charts, petite and tall guidance, and how to measure correctly.
Learn more arrow_forwardFrequently Asked Questions
LumiScrubs operates a tiered discount structure for clinic and hospital accounts. Orders of 10–19 sets receive 10% off the standard list price. Orders of 20 sets or more qualify for 15% off, and our account team can discuss additional volume pricing for multi-location rollouts.
To get started, submit a quote request through the B2B Team Orders page or email us directly. Saive replies personally within 12 hours, Mon-Sat.
Custom embroidery — including clinic logos, staff names, and department identifiers — requires 10–14 business days from art approval to shipment. This lead time covers digitisation, a sample stitch-out review, and production on your full order.
We recommend submitting your artwork file (vector preferred) alongside your order. Our embroidery team will send a digital proof within two business days for your sign-off before production begins.
Blank (non-customized) garments are covered by a 30-day fit trial. If they don’t work for you or your team, return them unworn with original tags for a full refund or exchange — no questions asked.
Custom embroidered or personalised items are produced specifically for your order and are final sale. We encourage ordering a blank sample set first to confirm sizing before committing to embroidered units.
Yes. LumiScrubs are engineered for the demands of clinical laundry environments. Our fabric blend is non-pilling and industrial wash safe, rated for commercial laundering at temperatures up to 75 °C (167 °F) — the standard required by most hospital and dental clinic protocols.
The tightly-woven rPET construction resists fiber breakdown over repeated wash cycles, meaning color and shape retention stay consistent well beyond 100 washes in independent testing.