Returns & Exchanges
Need a different size or a refund? Start with the option that fits your order.
Standard returns
Contact us within 30 days of delivery. Eligible non-personalized items must be unwashed, unaltered, unworn beyond an indoor try-on, with original tags and packaging.
- Size or change of mind: you pay return shipping. Original shipping charges are not refunded.
- First U.S. order: one eligible apparel item or set may qualify for the free First-Fit size exchange. We cover the arranged standard return and replacement shipping.
- Personalized items: final sale once production begins, except covered defects or errors by LumiScrubs. Separately quoted team orders follow their written agreement.
To start, email [email protected] with your order number, item, reason and preferred resolution. Wait for our return address and instructions before sending anything. Applying within the window preserves eligibility while you wait for our instructions.
Processing and refunds
We review return and defect requests within 2 business days. After an arranged return arrives, we inspect it and tell you the outcome within 3 business days. We submit approved refunds to the original payment method within 2 business days; your payment provider may need additional time to post the credit.
Business days for these service times are Monday–Friday, excluding U.S. federal holidays. We usually reply within 1 business day, Monday–Friday.
For an approved size exchange, we confirm stock and the replacement dispatch date in our response. Your replacement ships after the return is received and approved. If the requested First-Fit size is unavailable, the refund option in the terms below applies.
Wrong, damaged or defective items
If an item arrives incorrect or damaged, send your order number and clear photos. We cover the cost of resolving our errors and shipping damage. These cases do not use your one First-Fit exchange.
Our 90-day quality guarantee covers confirmed construction and workmanship defects. Normal wear, abrasion, pilling, fading, stains, snags, accidental damage, and damage from improper care are excluded. Covered defects qualify for a replacement or refund after review. If a return is needed, we arrange and pay for it. Read the 90-day guarantee.
First-Fit Promise
First order. One free size exchange.
Try on your first order at home. If the fit isn’t right, we’ll cover standard shipping both ways for one eligible size exchange.
MADE FOR YOUR FIRST FIT
A little reassurance. A better fit.
Keep your style. Change your size.
Choose a different size in the same style and color.
Bought a set?
Exchange the top, the pants, or both together in one request.
Shipping both ways, on us
We cover the standard return shipping we arrange and standard shipping for your replacement.
How it works
A better fit in three steps.
Contact support
Email [email protected] within 30 days of delivery. Include your order number, the item you want to exchange, your current size, and the size you need.
Follow your return instructions
We’ll confirm eligibility and arrange your return. Wait for our return address and shipping instructions before sending anything back.
Receive your new size
Once we receive and inspect your return and confirm it meets the conditions below, we’ll send your replacement size.
The details
Your First-Fit Promise, explained.
This offer covers one eligible size exchange from your first order. Other returns and exchanges follow our standard policy. Incorrect or faulty items are handled separately.
Who is eligible
- This offer applies to one eligible item or set from the first LumiScrubs order you receive at a U.S. address.
- Available once per customer, even if you use another account or email address.
- Contact us within 30 days of delivery. If you apply on time, waiting for our return instructions won’t affect your eligibility.
What can be exchanged
- Choose one eligible garment or one set from that order.
- Your replacement must be the same style and color, in a different size.
- For a set, request a new size for the top, the pants, or both in the same request.
Item condition
- You may try your items on indoors.
- Items must be unwashed, unaltered, and not worn beyond an indoor try-on, including at work. Return them with the original tags attached and the original packaging intact.
Return and replacement process
- Contact [email protected] first. We’ll check your request against these conditions, confirm eligibility, and arrange the return address and shipping instructions. Please wait for those instructions before shipping anything.
- Return the original item or pieces you want to exchange.
- Your replacement ships after we receive and inspect your return and confirm it meets the item conditions above.
Shipping coverage
- We cover the standard return shipping we arrange and standard shipping for your replacement.
- Contact us before using a different carrier, booking your own return shipment, or choosing express shipping. We only cover these alternatives if we agree to them in advance.
- Any shipping charge you paid on your original order is not refundable under this offer.
If the requested size is out of stock
- If your requested size is unavailable, you may choose a refund of the amount you paid for the item being exchanged.
- We’ll still cover the return shipping we arrange for this request.
- To receive a refund for a complete set, you must return both pieces.
- You won’t be required to accept store credit.
What is excluded
- Change-of-mind returns follow our standard return policy. This offer does not cover their return shipping.
- Embroidered or other personalized items, accessories, and separately quoted team orders are excluded.
- Any further size exchange follows our standard exchange policy.
- If we send an incorrect or faulty item, including a replacement, we’ll handle it separately. It won’t count as your one free size exchange.
Other returns and product issues
- For an ordinary return or exchange, contact us within 30 days of delivery. Eligible non-personalized items may be returned for a refund or exchange if they are unworn beyond an indoor try-on, unwashed, unaltered, and have their original tags and packaging.
- For ordinary size or change-of-mind returns, you pay the return shipping. Eligible First-Fit exchanges are the exception described above. Contact us for instructions before shipping your return.
- Embroidered and personalized items are final sale once production begins, except for covered defects or errors by LumiScrubs. Separately quoted team orders follow their written agreement.
- If an item arrives incorrect or damaged in transit, email your order number and clear photos. We cover the cost of resolving these issues.
- Construction or workmanship defects reported within 90 days of delivery are covered by our 90-Day Quality Guarantee. Covered defects qualify for a replacement or refund after review.
Find your fit with a little help.
Use our size guide before ordering. If your first order still needs a size change, contact us within 30 days of delivery and we’ll help you with the next steps.
Review the size guideUpdated September 7, 2026. For earlier orders, the terms provided at purchase apply.
