90-Day Quality Guarantee

Contact us within 90 days of delivery if a construction or workmanship defect appears.

What is covered

• Seams separating because of a construction defect.
• Zippers, buttons, snaps or drawcord hardware failing during normal use.
• Other confirmed workmanship defects.

What is excluded

Normal wear, abrasion, pilling, fading, stains, snags and accidental damage. Damage caused by improper care, including care outside the garment label, is excluded. Fit, size and color preferences follow the separate 30-day returns policy.

How to request help

Email [email protected] with your order number and clear photos. Covered defects qualify for a replacement or refund after review. If we need the item returned, we arrange and cover the return shipping. Wait for our instructions before sending it.

We review return and defect requests within 2 business days. After an arranged return arrives, we inspect it and tell you the outcome within 3 business days. We submit approved refunds to the original payment method within 2 business days; your payment provider may need additional time to post the credit.

Business days for these service times are Monday–Friday, excluding U.S. federal holidays. We usually reply within 1 business day, Monday–Friday.

This guarantee also covers confirmed construction defects in personalized items. Separately quoted team orders follow their written agreement. Your applicable statutory rights are unaffected.