90-Day Quality Guarantee
If our build fails you in 90 days, we replace it.
We build LumiScrubs to hold up shift after shift, and we stand behind the construction — not the marketing kind of guarantee, the real one with a clear list of what is covered.
What is covered
Non-wear-related manufacturing defects within 90 days of purchase:
- Seam splits (not caused by cutting, stretching past size, or chemical exposure)
- Severe pilling that makes the garment unwearable for shifts (measured against the ISO 12945-2 scale; if you bring it back at Grade 3 or below, we replace)
- Major color fade in normal wash cycles (defined as a visible color shift after fewer than 30 cold washes following our care label)
- Hardware failure (drawstring tip detaching, zipper teeth missing, label peeling)
What is not covered
- Normal wear — thigh-rub friction wear, daily abrasion, fading after years of use
- Damage from bleach, chlorine disinfectants, or fabric softener (preserves the water-repellent finish)
- Cuts, snags, or chemical stains from clinical exposure
- Size or color preference changes — that is covered under the 30-day blank return policy instead
How to claim
- Email support@lumiscrubs.com with two photos: the issue, and the care label area.
- We respond within 12 hours, Mon-Sat.
- If covered, we ship a replacement as soon as stock allows.
- You do not need to ship the defective garment back. Cut the care label off and recycle/keep it.
Why we do this
We obsess over the build inputs — fabric, stitch, finishes — and put every piece through the same quality checks. Offering this guarantee isn’t a gamble; it’s us choosing not to hide behind fine print.
Most premium scrub brands keep the warranty language vague on purpose. We do not. If the build fails in normal use within 90 days, we make it right.